You can always contact us with any refund questions at hello@customportraitshop.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. This must be done within 30 days of delivery.

To start a return for a damaged product, contact us at hello@customportraitshop.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds for Damaged Items

We will notify you once we’ve received and inspected your return of a damaged item and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. This must also be done within 30 days of delivery.